Help Center
Frequently Asked Questions
Helpful answers about our STEM learning products, orders and international delivery.
What ages are STEM Tane products designed for?
Each product page includes its recommended age range and skill level. Adult supervision is recommended for products containing small parts, tools, batteries or chemicals.
Do products include English instructions?
Yes. Products include English instructions unless the product page clearly states otherwise.
Where do you ship?
We ship to supported international destinations displayed during checkout. Delivery time and import requirements vary by destination.
How can I track my order?
A tracking link is sent to your checkout email when the order ships. Tracking can take up to 48 hours to activate.
Which payment methods are accepted?
Available secure payment methods are displayed during checkout. PayPal availability depends on your country and currency.
What if an item arrives damaged or incomplete?
Photograph the product, packaging and shipping label, then contact us within seven days of delivery.
Still need help?
Send us your order number and question. Our support team will respond as soon as possible.
Contact support